When I started in Consumer Services, I noticed that there was a disconnect between my team and the common sneaker enthusiast. History of Heat started in February 2020 as an idea of: “how can I educate my team on the ‘high heat’ launches that make up a bulk of our contacts?”
I wanted to arm my team with the same knowledge and enthusiasm for our launches as many of our consumers have, which can lead to better service and empathy.
And if not that, at least I provided my team with an engaging story to add to their Nike appreciation.
It’s interesting to note the differences in each volume as time progresses!
History of Heat releases a new issue every two weeks and highlights one shoe that falls within the two weeks.
It has been featured on the Swoosh Desk Huddle, which is the news and information hub for Consumer Services across all call centers including North America, Phillippines, and Costa Rica.
*History of Heat retired in 2021 when my contract ended. I’ve since spearheaded the re-design and production of our department newsletter, The Mullet. Updates coming soon!
I wanted to arm my team with the same knowledge and enthusiasm for our launches as many of our consumers have, which can lead to better service and empathy.
And if not that, at least I provided my team with an engaging story to add to their Nike appreciation.
It’s interesting to note the differences in each volume as time progresses!
History of Heat releases a new issue every two weeks and highlights one shoe that falls within the two weeks.
It has been featured on the Swoosh Desk Huddle, which is the news and information hub for Consumer Services across all call centers including North America, Phillippines, and Costa Rica.
*History of Heat retired in 2021 when my contract ended. I’ve since spearheaded the re-design and production of our department newsletter, The Mullet. Updates coming soon!
